Privacy Policy
This Privacy Policy explains how we collect, use, protect and handle your information when you visit our website or communicate with us regarding custom metal craft manufacturing services.
By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
We may collect the following information when you interact with our website or contact us:
Name, company name and contact details (such as email address or phone number)
Project-related information you voluntarily submit (artwork, specifications, messages)
Technical information such as IP address, browser type and device information
We only collect information that is necessary to respond to inquiries, provide quotations and support business communication.

2. How We Use Your Information
Your information is used solely for legitimate business purposes, including:
Responding to inquiries and requests
Preparing quotations and production recommendations
Communicating about orders, samples or projects
Improving website functionality and user experience
We do not sell, rent or trade your personal information to third parties.

3. Information Sharing
We do not share your personal information with third parties except in the following limited cases:
When required to fulfill a request (such as logistics or shipping coordination)
When required by law or legal process
When necessary to protect our legal rights or prevent misuse
All partners involved are required to handle information confidentially.

4. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss or misuse.
While no online transmission is 100% secure, we take appropriate steps to safeguard business and personal data shared with us.

5. Cookies & Website Analytics
Our website may use cookies or similar technologies to:
Understand how visitors use the site
Improve site performance and content structure
Cookies do not collect personally identifiable information. You may disable cookies through your browser settings if preferred.

6. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We recommend reviewing the privacy policies of any external sites you visit.

7. Data Retention
We retain personal and business-related information only as long as necessary to:
Maintain business communication
Fulfill contractual obligations
Meet legal or regulatory requirements
Information that is no longer required is securely deleted or anonymized.

8. Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or deletion of your information
Object to certain data processing activities
To exercise these rights, please contact us using the details below.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
Updates will be posted on this page with the revised effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@craftscustom.com